Shipping Policy

Lumeria™ ships worldwide.

Shipping rates
The same rates apply everywhere we ship:

• Orders under $35: $3.99 flat-rate shipping.
• Orders of $35 or more: free shipping. Both the 90-day and the 150-day bundles qualify automatically.

Processing time
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays begin processing the next business day.

Delivery time
Once processed, please allow 7–10 business days for delivery. Total time from order to doorstep is typically 8–13 business days. Destinations outside the United States, Canada, the UK, Europe, Australia and New Zealand can occasionally take longer depending on the local postal service.

Order tracking
You will receive a tracking number by email as soon as your order ships. If you have not received tracking within 5 business days of ordering, email hello@trylumeria.com and we will look into it.

Customs, duties and taxes
International orders may be subject to import duties, taxes or customs handling fees charged by your country. These are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient. We cannot predict or refund them, and we cannot mark parcels as gifts or declare a lower value.

Shipping Protection
Shipping Protection is an optional $3.99 add-on offered in the cart. It covers your order against loss, theft or damage in transit. You can remove it at any time before checkout using the toggle in the cart. If Shipping Protection was added and your order is lost or damaged, email us and we will reship or refund it.

Lost, stolen or damaged parcels
If tracking shows your parcel as delivered but you have not received it, please check with your household and neighbours first, then email us within 14 days of the delivery date. If a parcel arrives damaged, send us a photo and we will make it right.

Incorrect addresses
Please double-check your shipping address at checkout. We cannot reroute a parcel once it has shipped. If a parcel is returned to us as undeliverable, we will contact you to arrange a reship or a refund.

Delays
Delivery times may occasionally be affected by carrier backlogs, customs processing, weather or high demand. These are outside our control, but we will always keep you updated.

Questions? Email hello@trylumeria.com and we will reply within one business day.