Refund Policy

90-Day Money-Back Guarantee
Skin turns over on roughly a monthly cycle, so we give you three full cycles — 90 days — to judge Lumeria™ properly. If you are not satisfied within 90 days of delivery, we will refund your order.

How to request a refund

• Email hello@trylumeria.com with your order number and a short note about why it did not work for you.
• We reply within one business day.
• You do not need to return unopened pouches, and you do not need to have finished the tea to qualify.

Refunds

• Approved refunds are issued to your original payment method within 5–10 business days.
• Your bank may take a few additional days to display the credit.
• If Shipping Protection was added to your order, it is refunded alongside the order whenever a full refund is issued.
• Free gifts included with a bundle do not need to be returned.

Damaged, missing or incorrect orders
If your order arrives damaged, incomplete or incorrect, email us within 30 days of delivery with your order number and a photo. We will replace it or refund it — your choice — at no cost to you.

Exchanges
Exchanges are subject to availability. If the item you want is out of stock, we will issue a refund instead.

Cancellations
Orders can be cancelled before they ship. Email us as soon as possible and we will stop the order if it has not already left the fulfilment centre.

Exceptions
The 90-day guarantee covers one order per customer. Orders placed more than 90 days ago fall outside the guarantee window, but you are still welcome to contact us.

Questions? Email hello@trylumeria.com.